1. Recipient consent
Where possible, Pill Caller places a one-time activation call to the reminder recipient before recurring reminders begin, so they can hear about the Service directly and agree to receive calls; they may press 2 on that call to decline reminders entirely. A recipient may withdraw consent at any time, including verbally during any call, after which future automated calls to that number are suppressed. A recipient can also stop all reminder calls to their phone, across every account, at any time by calling our opt-out line at (772) 247-2525 and pressing 1, or by pressing 9 during any reminder call; the configuring user is notified either way, and only the recipient can allow calls to resume.
2. Authorized-representative consent
If a recipient is unable to provide direct consent, for example due to a cognitive or health condition, the configuring user must complete an authorized-representative attestation confirming their relationship to the recipient and the basis of their authority to consent on that person's behalf. Being a relative does not, by itself, establish legal authority to consent.
3. Not a medical device
Pill Caller is a reminder and communication tool. It does not prescribe, dispense, administer, or verify medication, and it does not confirm that a dose was actually taken correctly, or at all, even when keypad confirmation is enabled.
4. Not an emergency service
Pill Caller is not a medical-alert, emergency-response, or fall-detection system, and calls may be delayed or fail due to factors outside our control. In a medical emergency, always contact 911 or your local emergency number rather than relying on Pill Caller.
5. Keypad confirmation disclosure
When enabled, pressing 1 on a call records only that an optional keypad confirmation was entered. It is not proof that medication was taken, taken correctly, or taken at all, and it should not be relied on as a wellbeing check.
6. AI-assisted script drafting
Call scripts may be drafted with the help of automated tools, which do not receive the recipient's name, medication names, doses, or the reminder text you enter; they draft general wording around placeholders, and your own entries are inserted afterward exactly as you typed them. No script is used on a call until you have reviewed, optionally edited, and explicitly approved it.
7. Recording and using your voice
If you choose to record your own voice for use on calls, you confirm that you have the right to provide that recording and consent to its use for the reminders you configure. Recordings are used only to place the calls you schedule.